Archive for the ‘Steenbergs’ Category

Smells But No Bells

Thursday, June 23rd, 2011

Since time immemorial, incense has been used for religious purposes and to cleanse the air in homes as well as in places of worship.  Much of the incense is based on fragrant gums like frankincense and myrrh and come from Arabia and India.  When you go to India, places like Bangalore almost seem infused with the rich smells of sandalwood.

At Steenbergs, you can get the practical benefit of incense sticks from India that come in a huge range of flavours.  I particularly like frankincense and sandalwood, but you can have more exotic aromas like patchouli and ylang-ylang.  I burn them every so often to cleanse the house and burn them over our fish shaped incense stick holders.

Incense Stick On Fish Shaped Holder

Incense Stick On Fish Shaped Holder

Incense Burner For Gums

Incense Burner For Gums

But what I really like are the incense burners and the charcoal that comes in handy 10 briquette packs that are remarkably good value.  These charcoal circles can be made hot over a candle or a gas flame to get to a burning temperature, then placed into the beautiful clay burners – we have the Mysore shape.  You can then drizzle over some pieces of frankincense for a sweet, turpentine-like smoke or myrrh for a bittersweet flavour.  Or you can mix them together into an aromatic base, where I use a ratio of 2:1 of frankincense to myrrh.  Then perhaps you can make a truly cleansing aroma by breaking some cinnamon or sandalwood bark over these resins to add another flavour to the whole.

Frankincense On The Burner

Frankincense On The Burner

Myrrh Gum Burning On Hot Charcoal

Myrrh Gum Burning On Hot Charcoal

Mysore Burner With Frankincense Smoke Erupting

Mysore Burner With Frankincense Smoke Erupting

For more recipes of do-it-yourself incense mixes, you could do worse than go to http://incensemaking.com/incense-recipes.htm or http://www.scentsofearth.com/how_to_make_incense.htm .

Charities, The Law And Unintended Consequences

Tuesday, June 7th, 2011

As some of you know, we have been looking as a socially committed but small business to give support to a charity, either Practical Action or Water Aid, and link that back to sales via the web site as a sensible way to work out the donation and also to give our customers a sense of buy-in back to this.  However, as often comes about, the law is not that simple.

Firstly, by mentioning a charity in our order acknowledgements and on our website, this link is viewed as payment for the promotional use of a charity’s brand in generating sales, rather than a gift or extra cost as we had thought about it.  Therefore, we would need to enter into a corporate-charity partnership via a Commercial Participators’ Agreement with a minimum financial commitment of £10,000.  It would be nice if our sales were that high, i.e. well over £1 million, but they are not.  So that is a non-starter.  Water Aid’s FAQs explain this well.

Secondly, VAT would be charged on the payment as it becomes a promotional service, i.e. HMRC can get their mitts onto it, but Steenbergs could not reclaim the VAT through our business as it is outside of our scope of activity and is not for business purposes, so we would get an extra 20% charged on us for HMRC’s charitable benefit.  That is another disincentive from wanting to do the right thing.

So we can donate the money to charity but we will not be able to tell you about it in a way promotionally linked to any charity.  Overall, I am pretty grumpy about the way obstacles are put in the way to prevent small businesses trying to be good.  Is charity such a bad thing?  Why are all laws and regulations created for the benefit of big business to the detriment of smaller enterprises?  Oh and by the way, yes I really am that naive and stupid.

Can come anyone come up with a solution as we still intend to do something like this as it is the right thing to be doing and is all part of who we are and want to be?  My thought is that we state that we will make donations every year at the rate of 20p per order from our website sales, then give a retrospective donation to an “unnamed” charity determined after the accounting year end by our customers.  In this case, we commit to giving the value, but because we do not gain any benefit direct from any link to a specific charity, this cannot be viewed as receiving anything in return by HMRC, i.e. it is not deemed to be a sale.

Alternatively, we could go for a more woolly “Steenbergs is delighted to be supporting WaterAid in 2011.  To find out more about what WaterAid does, visit www.wateraid.org/uk” rather than linking in to sales.

The upshot is, however, that under UK law it looks as if Steenbergs might not be able simply to have a “named” charity linked to our web sales for the year, nor perhaps could we distribute leaflets to our customers about the charities for their benefit etc etc.  How dumb is that!

Neither Sophie nor I will be backing down on our commitment.  We just need to work out how to do this.  All help gratefully received.

Poem – He Wishes For The Cloths Of Heaven

Saturday, May 21st, 2011

Had I the heavens’ embroidered cloths,
Enwrought with golden and silver light,
The blue and the dim and the dark cloths
Of night and light and the half-light,
I would spread the cloths under your feet:
But I, being poor, have only my dreams;
I have spread my dreams under your feet;
Tread softly, because you tread on my dreams.

W. B. Yeats

Context…Social Dividends And Choosing Charities For Steenbergs Web-shop

Wednesday, May 18th, 2011

So following on from my last blog, we see Steenbergs’ brand as being entangled with our range, the quality of our products and the context of these products.  Where the spices, teas and blend ideas come from tells us about different cultures around the world and how people interact with their environment, both as nature and as the human world.  Spices grown rurally in India, for example, are part of a history that stretches back into deep human history but then links back to villages and urban environments in a quickly expanding and modernising economy like India.  We must understand and smile at the strangeness of this paradox of old, rural and traditional farming mixed with modern industrial processing of spices and teas, together with the fact that they are shipped from Cochin in normal shipping containers on big containerships and not quaint sailing boats – the old and the modern, the rural and the industrial all get mixed up together in the environment of Steenbergs’ spices and teas.

This social aspect of how our retail products that we pack in North Yorkshire for sale in urban and rural shops across the UK and elsewhere, connects to internet customers almost everywhere, and links back to the Wynad region of Kerala in India or the Uva Highlands in Sri Lanka or Mananara in Northern Madagascar is hugely important to Sophie and me.  And while paying a premium of around one-third for our spices, herbs and teas generates profits that enables people to earn a living wage and reinvest into their businesses and communities, we are not sure that this is enough.  After all Steenbergs is at its heart a social enterprise and while we have very limited resources, so we cannot make much of a difference through our financial capacity, we can reach out wider to the community of people who buy our products.  We feel we must try as if we don’t make even a few small steps then the journey is never started.

We tried this once before with Peace Tea and Green Tea but it did not work because the products were not successful enough, so we would like to retry to generate a social dividend from sales at Steenbergs and believe that the best way to do this is via paying out a fixed amount from each web shop sale via www.steenbergs.co.uk to relevant charities.  We are fixing this at 20p for each web sale and will not make any adjustments to costings for this, i.e. it is a straight cost to Steenbergs and not our customers, which we will backdate to the start of 2011 – if we had done this for 2010 it would have been well over £1,000.

At the outset, as we have only really just firmed up the idea after our own flood, we are thinking of two charities – Practical Action or Water Aid.  However, in the future we would like to consider other more homegrown and smaller charities or projects, particularly those run locally and that foster genuine development like microcredit schemes rather than those that create aid dependency and those without any political or religious agenda – with smaller charities, we can make more of a difference whereas for mega-charities our donations will be just a drop in their ocean of income .  We also would like the charities to be active where we are linked with for our purchasing, so enhancing this context for Steenbergs products.  For example, from our quick scout around, we like ideas such as the Asha Trust, Grameen Bank and the Women’s Bank in Sri Lanka and Zahana in Madagascar.  But in the end, we want to hear from you what charities we could support as every year we are looking to our customers and supporters to choose one to benefit from this social dividend.

With this co-operative spirit in mind, we want people to tell us which of Practical Action or Water Aid we should all support this year and ask that you email your choice to charity@steenbergs.co.uk or tell us via Twitter or Facebook, where we will also explain the choices in a little less depth.  Every year we will hold a similar collective decision, so you can help us choose possible organisations and then make a choice openly and together.

In outline, here is something about the 2 possible charities this year or you can go to their websites for more gen.

Practical Action grew out of an idea from the economist E. F. Schumacher in the 1970s that people in poverty needed technology that met their context rather than grandiose schemes coming out of the developed world.  The founders termed this Intermediate Technology and technology as being “physical infrastructure, machinery and equipment, knowledge and skills and the capacity to organise and use all of these.”  They work closely with communities and at their scale and relative to their power, knowledge and available resource and using sensible, practical ideas like treadle pumps for irrigation, zeer pots for refrigeration and nanotechnology ideas such as filters to remove contaminants and pesticides from water.  These small steps enable communities to lift themselves out of their poverty and then hopefully move out of dependency to build their own wealth.  Practical Action works in (amongst other places) India and Sri Lanka, our major two countries for supplies of spices and teas, including Biofoods and Greenfield in Sri Lanka.  There is lots more information at their website at http://practicalaction.org/.

Water Aid on the other hand focuses as its name suggests on water and sanitation, seeking to improve communities lives by removing the scourge of contaminated water and poor sanitation which are major causes of premature death amongst infants and vulnerable adults throughout the world.  Water Aid’s vision is to transform “lives by improving access to safe water, hygiene and sanitation in the world’s poorest communities.”  They use sustainable technologies like rainwater harvesting, spring protection and hand dug wells, together with dry pit latrines and ventilated improved pit latrines.  Water Aid is active in many countries including India and Madagascar, where we get our fantastic Fairtrade vanilla from in Mananara.  Their web site is a great source of information and awe inspiring – www.wateraid.org/uk

Please take some time to think it all through, then come back to us for your choice and let’s try and make a difference, however small that may be.  Email Steenbergs at charities@steenbergs.co.uk or call Sophie or Axel at 01765 640 088 and tell us your thoughts.

It’s A Mad World, Sometimes

Monday, February 28th, 2011

We are developing a vanilla paste to complement Steenbergs organic Fairtrade vanilla extract, rose water etc. 

However, today I was sent the Specification and Material Safety Data Sheet by the guys who are going to do “the making it into a paste bit” for us.  Within this, it stated that “If Ingested: Induce Vomiting”.  On thinking this a bit extreme for a product that is already sold for human consumption to the public in shops and restaurants around Europe and the USA, I queried this statement.  The response was simple that if you ingested too much then this might be bad for you and then you should induce vomiting. 

I suspect that eating/ drinking too much Divine Orange Chocolate or smoked salmon or Mrs Kirkham’s delicious Lancahsire cheese or Coca-Cola or even our teas and so on and so on might be bad for the health and one should then induce vomiting, if it has not already started of its own accord; so why not then put health warnings on all foodstuffs that you eat this at your own risk.

It is just another symptom of our form-filling world where it is more important to tick some boxes rather than engage the brain and really think things through, i.e. businesses and bureaucrats are becoming ever more interested in covering their legal backsides than actually adding any real value.  So I am now going to buy a product that I am being told might cause “nausea and dizziness” if ingested specifically to sell to the public to ingest, so now the risk has shifted from the manufacturer to me, so it is lucky that my shoulders are broad enough to take on a bit more theoretical business risk.

The Positive Side To The Destruction Of Steenbergs’ Office

Friday, December 24th, 2010

Our initial feelings on the flood in Steenbergs office were of despair, as we received another body blow at the end of this tough year.  Strangely, it has not been trading that has been the issue with sales going up, but rather just things, operational stuff that has not worked and gone plain wrong.  However, as the office has now been gutted and the ruined kit skipped and while the insurable stuff has been put into temporary storage as we wait on a loss adjuster, I have started to become positive.

Floods are devastating.  Floods destroy crops, property, coastlines and change landscapes and lives.  Floods can kill, injure and mess with your head.  Floods cause havoc and chaos, and spread disease.  Floods seem to be a constant theme in my Open University studies, especially linked in with environmental change and global warming.

However, our flood is trivial compared to those in Pakistan this year.  So for us, this flood has a positive side.  Now, that the initial tidying up has been done, we can see the opportunities that this might bring.  We have thrown loads of stuff out that was just accumulating in the office, and now I am clearing through other kit that was just loitering with intent to do absolutely nothing.  It is like an enforced life laundry, or in this case business laundry.  We can see how we might rearrange the rebuilt office to be more efficient and comfortable.  Yes, it has been a tiring week; yes, it has been devastating; however, it also is forcing some changes.

And in the environment, floods clear the land, but they can bring fertile soil with it to feed next year’s crops.  Floods underpinned agriculture in Ancient Egypt and along the Yellow River.  The story of an ancient flood is found in many religions and myths, ranging from the Biblical story of Noah to the Mesopotamian story of Gilgamesh.  Flood myths are basically the story of how floods remove evil, cleanse the earth and bring back fertility.

So out of despair, we can look at throwing out the rubbish, starting over and having a better, more productive time at Steenbergs in the future.

What A Terrible 24 Hours

Sunday, December 19th, 2010

It has been one of those 24 hours that we could really have done without.  We have been staying up at my parents in Northumberland to celebrate Christmas with my parents, sister and brother and their families, which was lovely. 

But it all started going wrong last night – our eldest was sick during the night, so very little sleep was had and much embarassed cleaning of bathroom and carpets in the deep, dark night.

Then on the way home, we drove down a small road, which had a high central bump of solid ice.  It ripped the exhaust apart on our car, so I had to drive embarassed again, but this time with a motor that ripped through the quiet afternoon like an angry lion.  A two hour wait at Kwik Fit at Denton Burn in Newcastle ensued before our car could be checked and the fantastic staff cobbled the exhaust back together for nothing.  A big heartfelt thank you to all the staff at Denton Burn KwikFit

Sophie had gone ahead with my father to North Yorkshire as our daughter had her tap exam, which had been postponed several weeks ago due to snow.  She rang with the final piece of bad news to say that we had been called by the landlords on Barker Business Park to say there was water gushing out of our office door.  I detoured via Steenbergs’ factory and sure enough there was water coursing under the office door and out into the car park and the fire alarm was ringing angrily.  Inside the ceiling had collapsed onto two desks and water was running 4 inches deep through the office, trashing all the computers, some stock and paperwork.  I switched off the water and electricity in the office and wept standing in freezing cold water in below zero temperatures, which must have been a pitiful sight.

The Roof Caved In At Steenbergs Factory

The Roof Caved In At Steenbergs Factory

Since then, I have called the insurers to start a claim, informed the staff (most of whom will come in to help clear up and continue trading) and had our IT specialists take the server away to check it still works and that the back-ups from Friday are okay.  We have left messages with our usual builder and electrician, and will call the plumber and skip hire tomorrow morning.  As an aside, the use of a paper based insulation for the roof was a great idea at the time, but has made a huge mess of the office as it is covered in thin scum of grey newspaper over the sodden carpet.

Clearing Up The Messy Insulation Scum And Ceiling

Clearing Up The Messy Insulation Scum And Ceiling

These things are sent to try us, but we will overcome.  By Friday, I can hopefully enter the Christmas spirit and roll on 2011.  The end of 2010 has been truly hard work and I cannot wait for a new beginning.

The Guilty Pipe That Came Apart In The Snow

The Guilty Pipe That Came Apart In The Snow

Update 22 December 2010

We have removed all the ceiling and the carpet tiles.  Mess, debris and damaged floor, ceiling, paperwork and insulation has been chucked into a skip.  The floor is now a clean but damp concrete base and the ceiling beams are open to the elements, as the metal building has no cladding and has just a single skin (it is basically a farm building pretending to be an industrial unit), so the damp freezes on the roof then as the temperature creeps back to zero it melts and it rains down through the beams and on to the floor.  The new ceiling will not be in place now until the new year, because the building trade is largely shut down for the holiday period, but the beams have been made good and all the screws and edges have been cleaned down ready to fix up a new load of ceiling board. 

The burst pipes have been repaired, but the water has not been switched on as the pipes are frozen; we will need to wait until it warms up then we will switch on the water and wait to find any other burst pipes before putting a new ceiling on.  On the business park, there have been masses of burst pipes and leaks, but our damage is the worst; I have counted over 15 frozen breaks in the plumbing, which is not a great advert for British building, and like the airports, I am sure that Swedish and Finnish buildings do not have so many burst pipes. 

On a positive, we now have new phones even if the warehouse is currently my huge office space.  The new PCs were delivered but the server never appeared even though it was on a before 12 delivery today, which is strange as it should have come with the PCs.  The computers will need to go into our small kitchen space until we have a new office.

Update 23 December 2010

Today we have cleared out the changing area, borrowed some water to clean the floor and made this into a temporary office area.  We just need some computers.  Integral IT have set up 3 new computers but is still waiting for a new server, which was sent on a before 12 noon for 22 December.  Jonathan from Integral IT even went to the local Citylink depot and was shown into a room with about 4000 undelivered parcels for the North Yorkshire region – what a fiasco and I am glad we do not use them for our deliveries.  To add insult to injury, when I got home, I had received a letter from North Yorkshire Police to say I had been doing 58 mph in a 50 mph area in the roadworks near Rainton last Sunday when off to investigate check whether we had a leak; perhaps I was a bit distracted?

Changing Rooms Sorted Into Temporary Office Space

Changing Rooms Sorted Into Temporary Office Space

Where’s the money…for us?

Tuesday, September 7th, 2010

In the last couple of weeks, I have been contacted by The Executive Chef magazine and St James’s House on behalf of the Royal Agricultural Society.  Both of them had the most wonderful advertising opportunities and we had been specially selected out of all businesses in the UK.  We really must appreciate the lauded company into which we have been specially allowed to enter. 

I think not; it really must be a deep recession if they are having to scrape the barrel trying to beg money out of me, a tight Northern curmudgeon.

The Executive Chef is running a one-off magazine and we were offered a full page at the heavily discounted price of £12,500 down from £22,000 (I perhaps correctly typed prize first as these really do sound like those spurious competitions you sometimes get rung up about, where you have won a special cruise trip around the Carribbean if only you can get to XYZ venue on a certain day to be flogged time shares).  The St James’s House offer was a mere £5,500 for an entry in some book that will be circulated around politicians and civil servants – not a market that has any particular interest for us.

What annoys me about these hard sell tactics is not actually the wasted time, although that does irritate nor the fact that Steenbergs could never afford these levels of cost – these figures are just not even in a negotiating area as they are so way off the mark.  Rather it is the fact that they need to explain the benefits to me, i.e. how is it going to enrich Steenbergs as a business and not what a privilege it would be to be part of this special magazine or book or event.  I am not interested in privilege or famous people, so that will not move me, nor am I moved by vanity.  Perhaps, the only thing that can ever sway my mind is a well-timed cup of tea.

For advertising and marketing, I am interested in its financial return; I expect to get a provable level of extra sales of 4 times the cost of the advertisement which some think too high a hurdle.  And that is where the sales pitch falls flat as the salesmen (it does always seem to be men) can never explain how much return they would expect Steenbergs to get, nor will they do a deal where, for example, we pay 10% upfront and the remainder on success.

And that’s why old style print advertising is really going to die out, as you cannot track the results as easily as online, plus the costs are way out of kilter with the rates available online.  So yes, it might work if you have a huge budget and are trying to create a general ambience around your brand as for a car or a lifetsyle brand, where you might put adverts in relevant magazines to support your more targetted marketing elsewhere.

So we will not be swayed from our chosen path of search engine optimisation, social networking and general online activity.  It is perhaps less sexy, but we feel much more comfortable with gentle and slow hard graft than fancy one-off jamborees.

New Razors – Old Razors

Sunday, August 29th, 2010

I have been spending the last week  and a bit shaving with two new razors that I bought on Ebay.  They are Gillette Razors from the late 1950s – a Red Tip and a Blue Tip Super-Speed Razors.  Why, you might rightfully ask; well, with razors, Gillette is like your mother’s cooking in bakery comparisons, everyone always say “X is great but not like an old Gillette”.  So I reckoned that you needed to try an old Gillette to discover the truth in the statement.

Gillette Red Tip Razor From 1950s

Gillette Red Tip Razor From 1950s

They both look very stylish in a futuristic 1950s way like a Chevrolet El Camino, with sleek handles and decent designs on their handles that definitely improve the grip.  The handles are short at just over 7cm long, while the weights are a light 46g for the Blue Tip and a weighty 66g for the Red Tip.  I find the handles a tad on the small size for me, preferring the 9½cm handle of the Mühle razors, but that is a small price to pay for the really excellent balance on the Gillette Red Tip.  The Gillette Blue Tip, being much lighter but with the same razor head, is less well balanced. 

Gillette Superspeed Red Tip

Gillette Superspeed Red Tip

Gillette Superspeed Blue Tip Razor

Gillette Superspeed Blue Tip Razor

The beauty of these classic razors is in the engineering of the head.  Both razors have the same smooth finished, compact and well-organised and built butterfly razor system.  By twisting the tip, the razor mechanism starts moving through its complex set of synchronised moves, opening up elegantly, ready to take the blade.  It really is a dream to watch rather than the functional and clunky butterfly mechanism on the modern Parker razors (you can watch a quick video on Youtube of the mechamism by me following this link – http://www.youtube.com/watch?v=uqt–_P19YU).

Butterfly Mechanism On Gillette Red Tip Razor

Butterfly Mechanism On Gillette Red Tip Razor

I was mildy apprehensive when actually shaving with these two little beauties, as the Ebay seller had dubbed the Red Tip “the most aggressive razor ever”, but it was as deadly as a cute, little tabby cat.  The angle of the Wilkinson Sword double blades was just right, flowing smoothly over the face and handling well over the edge of the face down to the neck.  While a little large, the razor head worked decently around the nose.  Overall, I rated the Red Tip a really good shave, while the Blue Tip was too light in the hand so, even though the actual razor head was the same, I did not enjoy that shave so much.

So the crucial question, will I be changing my shave?  No, not yet but I will try and track down a Gillette Fatboy; for me the Mühle R89 still gives a closer, neater overall shave, but the Red Tip is a close second.  As for the blade mechanism, that is a true joy and is much more robust and better engineered than the Parker razors.  It really is a pity that Gillette has switched from being a razor maker to a blade manufacturer, changing from a creator of long-lasting icons to becoming the billboard of our throw-away, use-your-blade-a-few-times modern culture.

Recipe For Business Success Cake

Tuesday, August 24th, 2010

I am a fan of those little self-published recipe books as within them you often get real recipe gems that have been handed down from generation to generation within families.  You also get a lot of rubbish, as well, but a recipe book with even only one good recipe is a decent book. 

Within a small Cook Book prepared for the St Clare Hospice in West Essex, they not only have some interesting recipes, but two of those quaint, sentimental recipes for life – one for marriage and another for motherhood.  To these, I have created my own, slightly jejeune version – a Recipe For Business Success.

Recipe For Business Cake

For the base:

6oz Good idea
3oz Some starting capital
1tsp Good luck

For the filling:

11oz Hard work and grind
3oz Busy sales & marketing
5oz Plain cost control
4oz Credit control
1tsp Some good fortune
1tsp Understanding bank manager
Juice of common sense

For the sauce:

12oz Youthful enthusiasm
1oz Good humour

Crush the Good Idea, melt the Capital, add Good Luck and stir togther.  Press over the base of a loose bottomed cake tin.

Mix together all the ingredients for the filling in a large mixing bowl and blend thoroughly together until light and creamy.  Pour over base in the cake tin.  Place in oven and cook on a high heat for 2 – 3 years, then reduce heat and bake at medium heat for another 7 years, then test for taste and to see how well it has come together.  Cook for longer if required.

Prepare the sauce by melting together the Youthful Enthusiasm and Good Humour in a small sauce pan.

Take the Business Cake out of the oven and serve immediately with the sauce poured over it.

If it does not work the first time, try it again but alter the recipe based on previous experiences.

The classic recipes

Here are the classic recipes that you sometimes find printed in these sort of booklets:

A Good Wedding Cake

4lb love
½lb good looks
1lb blindness of faults
1lb pounded wit
2tbsp sweet argument
1 wine glass of common sense
1lb butter of youth
1lb sweet temper
1lb self forgetfulness
1lb good humour
1 pint rippling laughter
1oz modesty

Put the love, good looks and sweet temper into a well furnished house.  Beat the butter of youth to a cream and mix well together with the blindness of faults.  Stir the pounded wit and good humour into the sweet argument, then add the rippling laughter and common sense.  Work the whole together until everything is well mixed, and bake gently for ever.

[This was found in a church booklet of recipes printed in the early 1900s]

Recipe for Motherhood

Mix an abundance of patience laced with an ample amount of understanding.  Add daily two armfuls of tenderness.  Season with a sense of humour.  Blend the above with enough love to last from yesterday until tomorrow.

[Origin unknown - Came in a mothering sunday gift from a playgroup in the 1970s]